Quality Officer - Group Management Systems

Job Purpose:

To support the Quality Manager in maintaining, monitoring and improving the group management systems, controlled documents, records, internal audit follow-up, management review inputs, competence records, CAPA tracking, complaints and appeals records, and compliance evidence across the applicable conformity assessment standards.

Responsibility Area

1-Management-system support

Support implementation and maintenance of group management systems, quality policies, objectives, process documents, registers and operational controls under the direction of the Quality Manager.

2-Document and record control

Maintain master lists, document distribution records, change notes, controlled forms, obsolete document control, record retention tracking and access-control evidence in accordance with TAD-CDR.

3-Standards and regulatory references

Maintain and monitor registers for applicable standards, regulations, schemes, technical references and accreditation requirements. Escalate updates that may affect procedures, forms, schemes or competence requirements.

4-Internal audit support

Assist with annual audit programs, audit plans, checklists, evidence collection, audit reports, nonconformity records and follow-up of corrective actions in accordance with TAD-IAP and ISO 19011 principles.

5-Management review support

Collect management review inputs, prepare action trackers, follow up decisions and maintain minutes, attendance records and evidence of review outputs in accordance with TAD-MRP.

6-CAPA and improvement tracking

Log, track and follow up nonconformities, corrections, corrective actions, preventive actions where used, root-cause analysis evidence, effectiveness checks and improvement actions in accordance with TAD-CAPA.

7-Complaints and appeals records

Support registration, acknowledgement, evidence collection, status tracking and closure records for complaints and appeals while preserving impartiality and confidentiality under TAD-CAP.

8-Competence and training coordination

Maintain training records, induction records, competence matrices, authorization matrices, training needs, CPD records and evidence of evaluation with HR and process owners under TAD-HRP.

9-Impartiality and confidentiality support

Maintain declarations, agreements, impartiality risk records, committee records and confidentiality controls. Escalate any conflict, pressure, threat or breach to the Quality Manager.

10-Certification, inspection and scheme support

Support process owners by ensuring required forms, checklists, records and status registers are complete, controlled and traceable for product certification, inspection, management system certification and persons certification activities.

11-Data analysis and reporting

Prepare quality performance summaries, KPI trackers, audit/CAPA status, document-control status, complaint/appeal trends, training completion and management-system compliance dashboards for the Quality Manager.

12-Continual improvement

Identify document gaps, duplicated records, outdated references, inconsistent retention periods and process weaknesses. Recommend improvement actions to the Quality Manager for review and approval.

Competence Requirements:-

Education / background

Diploma or bachelor's degree in quality management, business administration, engineering, science, law or a relevant discipline, or equivalent competence accepted by the Quality Manager.

Management-system knowledge

Awareness of ISO 9001 and the applicable conformity assessment standards: ISO/IEC 17065, ISO/IEC 17020, ISO/IEC 17021-1 and ISO/IEC 17024.

Document-control competence

Practical ability to apply TAD-CDR, maintain master lists, control revisions, use document change notes, protect records and manage retention/disposal requirements.

Audit and CAPA competence

Understanding of internal audit principles, ISO 19011 guidance, nonconformity grading, root-cause analysis, correction, corrective action and effectiveness verification.

Data and reporting skills

Ability to maintain trackers, dashboards, registers, meeting minutes, evidence logs and management-system reports using approved digital tools.

Communication

1. Ability to communicate professionally with group companies, process owners, auditors, technical personnel and management in clear English; Arabic capability may be required for local/regulatory records.
2. Impartiality and confidentiality
3. Understanding of confidentiality, impartiality, conflict-of-interest, anti-consultancy and code-of-conduct requirements applicable to conformity assessment bodies.